Grievance Redressal
Recur Club Private Limited
Our Commitment
Recur Club is committed to providing a transparent and fair grievance redressal mechanism to all its users, partners, and stakeholders. We strive to resolve all complaints promptly and efficiently, ensuring customer satisfaction at every stage.
How to Raise a Complaint
If you have a complaint or concern regarding our services, you can reach out to us through the following channels:
Email: grievance@recurclub.com
Phone: +91-124-4971914
Address: Recur Club Private Limited, Plot No. 74, Sector 32, Gurugram, Haryana 122001, India
Grievance Redressal Process
Acknowledgement
All complaints received will be acknowledged within 24 hours of receipt via email.
Investigation
Our team will investigate the complaint thoroughly and keep you informed of the progress.
Resolution
We aim to resolve all complaints within 15 business days of receipt. If additional time is required, you will be notified with a revised timeline.
Escalation
If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer.
Grievance Officer
Name: Grievance Officer, Recur Club
Email: grievance@recurclub.com
Phone: +91-124-4971914
Office Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Important Information
- Recur Club acts as a debt marketplace and advisory platform, connecting businesses with lending partners. Loan sanctioning and disbursement decisions are made by the respective lending partners.
- For complaints related to a specific loan product, please contact the lending partner directly. Recur Club will assist in facilitating communication where possible.
- All personal data shared during the grievance process will be handled in accordance with our Privacy Policy.